At Florist Hendon, we pride ourselves on delivering only the freshest flowers to our valued customers throughout Hendon and the surrounding areas. As your trusted local florist for both households and businesses, we are committed to providing an exceptional experience every step of the way. Our fresh flowers guarantee ensures that every bouquet arrives vibrant, fragrant, and long-lasting, so you can order with complete confidence.
Your satisfaction is our top priority, and we take great care to ensure every arrangement is delivered in perfect condition. In the unlikely event that your flowers arrive damaged or do not meet our high standards of quality upon delivery, please contact us as soon as possible. We recommend that you report any damage within 24 hours of receipt, providing a photo of the damaged flowers where possible. This allows us to swiftly assess the issue and arrange for a prompt resolution.
We guarantee the freshness of our flowers for a minimum period of 5 days from the time of delivery, provided they are cared for according to the instructions supplied. Should your flowers wilt or lose their vibrancy within this window, and you have followed the recommended care guidelines, please get in touch. Our commitment is to ensure you receive the full enjoyment from our arrangements as intended.
If your order arrives damaged, or the flowers do not remain fresh within our guaranteed time frame, we offer you the choice of a replacement bouquet or a full refund. Our team will review each case on an individual basis to ensure a fair and satisfying solution for all. Replacements are usually issued as soon as possible with the same or similar flowers, depending on availability. If a refund is preferred, it will be processed promptly using your original payment method.
We strive to provide outstanding service at all times, but if you are unhappy with any aspect of your order or our service, please let us know. To raise a complaint, contact our customer service team detailing the issue and including any relevant information such as order reference and photos if applicable. Our trained staff will respond within 48 hours to acknowledge your complaint and to outline the steps we will take to resolve it. We value your feedback and use it to continually improve our products and service.
As a trusted local florist in Hendon, we are committed to serving our community with integrity and personal attention. Whether you are ordering for your home, business, or a special occasion, you can rely on our fresh flowers guarantee and dedicated customer service. Our reputation across Hendon is built on quality, reliability, and genuine care for every customer and bouquet.
Thank you for choosing Florist Hendon. If you have any questions about our returns, refunds, or complaints process, please don't hesitate to get in touch. We are here to ensure your flower experience is nothing short of delightful.
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