Welcome to Florist Hendon's website. These terms and conditions govern your use of our online flower delivery services in Hendon and the surrounding areas. Please read these terms carefully before placing an order. By ordering from us, you are agreeing to be bound by the following terms and conditions. These terms form a binding contract between you (the customer) and Florist Hendon for the purchase and delivery of floral goods and related products via our website.
These terms and conditions apply to all customers ordering flowers and gifts for delivery in Hendon and areas nearby, ensuring transparency and trust in every transaction. If you do not agree with any part of these terms, please do not use our website or services.
"We", "Us", "Our" refer to Florist Hendon, the operator of this website and provider of flower delivery services.
"You", "Your" mean the customer placing an order through our website.
"Website" refers to Florist Hendon's online platform for flower orders.
"Goods" or "Products" refer to flowers, bouquets, arrangements, gifts and any other items sold by Florist Hendon.
Orders may be placed via our website at any time. Once you have selected your desired floral products, please follow the checkout instructions to provide required details such as recipient’s name, delivery address within Hendon or surrounding areas, contact information, and a personal message (if any).
Your order constitutes an offer to purchase with us. We will confirm receipt of your order by sending a confirmation email or notification to you. This confirmation does not constitute acceptance of your order; acceptance occurs only when we have received payment in full, verified product availability, and dispatched your order for delivery.
Orders are accepted subject to product availability and confirmation of payment. If, for any reason, we are unable to fulfil your order (for example, due to stock shortages or delivery limitations), we will promptly inform you and offer an alternative product or a full refund.
While we strive to ensure products match the images and descriptions displayed on our website, flowers are natural products. As such, variations in colour, size, and shape can occur. In the event of supply difficulties or unforeseen circumstances, we reserve the right to substitute products of equal or greater value and quality without notice. We will always aim to communicate any significant substitutions to you prior to delivery.
All prices for our floral products and services are quoted in Pound Sterling (£) and include VAT where applicable. Delivery charges, if any, will be displayed separately during the ordering process.
We accept various secure payment methods, including major credit and debit cards or other forms indicated on our website at checkout. By submitting your payment details, you confirm that the card or payment method used is yours and you authorise us to process payment for your order.
Orders will be processed only after payment in full has been received and verified. If your payment is declined or unsuccessful, your order will not be processed or delivered until full payment is completed.
Florist Hendon provides flower delivery across Hendon and the surrounding areas. We make every reasonable effort to deliver your order on your requested date. However, delivery times may vary due to seasonal demand, address accuracy, and unforeseen circumstances beyond our control (such as extreme weather or traffic disruptions).
You are responsible for providing accurate delivery instructions and the correct address. Incomplete or incorrect information may result in delays or non-delivery. If the recipient is unavailable at the time of delivery, we may leave the item with a neighbour, a safe place, or return the goods to our shop, in which case re-delivery arrangements will need to be made and may incur an additional charge.
If you wish to modify or cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request provided work on your order has not commenced or the order has not been dispatched.
For same-day and next-day deliveries, all changes or cancellations must be received at least 24 hours before the scheduled delivery. For advance orders, please give at least 48 hours' notice. Once your order is prepared or dispatched, it cannot be changed or cancelled, nor can refunds be issued except where required by law.
As fresh flowers are perishable, we are not obliged to accept returns of delivered floral arrangements unless the product is faulty, damaged on arrival, or does not match your order. Please inspect your floral delivery upon receipt and notify us within 24 hours if there is a problem.
If the product is proven to be defective, damaged, or not as described, we will offer a replacement or full refund upon return of the goods at our expense. Where a refund is appropriate, it will be processed via the original method of payment within 7-10 business days of approval.
By placing an order with Florist Hendon, you agree to provide accurate information and ensure that someone is available to accept delivery at the given address. You are responsible for maintaining updated contact details and promptly responding to any communications regarding your order.
You must ensure proper aftercare for fresh flowers and plants after delivery. We are not liable for issues arising from neglect, improper care, or handling after delivery has been completed.
Florist Hendon is committed to providing quality products and services. Our liability for defective products, delivery errors, or breaches of these terms is limited to the purchase price of your order. We are not liable for indirect, incidental, or consequential damages arising out of or in connection with the supply of our products, except as required by law.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. These terms do not affect your statutory rights as a consumer under UK law.
All content, images, and materials on Florist Hendon's website, including branding, designs, and product descriptions, are the intellectual property of Florist Hendon or our licensors. They may not be reproduced, copied, or used without our express written permission.
We are committed to protecting your personal data. Information you provide is used solely for processing your orders, delivering products, and communicating with you. Full details of how your data is processed and protected can be found in our Privacy Policy.
We are not liable for any failure or delay in performing our obligations where such failure or delay is due to events outside our reasonable control, including but not limited to natural disasters, strikes, transport disruptions, or government regulations.
These terms and any dispute or claim arising from or related to your use of our flower delivery service shall be governed by the laws of England and Wales. Any legal proceedings will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these terms and conditions from time to time to reflect changes in our business, products, or legal requirements. The updated terms will be posted on our website. Your continued use of our services after any such changes constitutes your acceptance of the updated terms.
If you have any queries or concerns about these terms and conditions or our online flower delivery in Hendon and surrounding areas, please refer to our Contact page for more information on how to get in touch with us.
Thank you for choosing Florist Hendon for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hendon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hendon.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
